Help Document


What is ADSelfService Plus?

Forgotten passwords and locked accounts have become a part of corporate grind for most IT employees.

The challenge: Forgotten passwords and locked accounts

How many times have you faced the "Incorrect username or password. Please contact your administrator" message while logging into your computer? We've all faced this issue and it's a pain. Every time you forget your password, you need to call your IT service desk and wait for them to reset your password, while it costs you 30 minutes of your work day.

Wouldn't it be great if you could simply reset the password of your computer, all on your own, just like how you reset it for your social media, banking, and other online accounts?

The solution: Password self-service

ManageEngine ADSelfService Plus is an integrated Active Directory (AD) self-service password management and single sign-on (SSO) solution for on-premises and cloud applications.

Using ADSelfService Plus, you can securely reset forgotten passwords, unlock accounts, update your contact information, and subscribe or unsubscribe from mail groups on your own without requiring help desk assistance. This solution also offers SSO capabilties that enables you to access all your enterprise applications in one click. No more password fatigue or having to enter your credentials every time you want to access an application. All you need to do is log in once into the ADSelfService Plus portal and proceed to access all your enterprise accounts without having to enter a password.

ADSelfService Plus's Android and iOS mobile apps lets you reset password and unlock account from anywhere, at any time. You can also reset the password or unlock account from the login screen of your Windows, macOS, or Linux computers using the "Reset Password/Unlock Account" link placed in the login screen.

Feature overview of ADSelfService Plus

  • Self-service reset password: Securely reset passwords for your Windows, G Suite, and Microsoft 365 accounts—as well as many other enterprise applications—in a matter of seconds.
  • Self-service account unlock: Unlock your accounts across Windows, G Suite, Microsoft 365, and other applications without IT assistance.
  • Real-time password synchronizer: Synchronize AD password resets and changes across on-premises and cloud applications in real time so that you have just one password to access all your accounts.
  • Mail group subscription: Take control of the emails you receive by opting in or opting out of mail groups.
  • Password change: Change your password while ensuring that it meets your organization’s password policy.
  • Self-update: Update your AD profile information such as your mobile number or email address.
  • Employee search: Pull up your coworker's profile information, such as their email ID and phone number, from your organization's employee directory.
  • SAML-enabled enterprise SSO: One-click access to all SAML-enabled enteprise application inluding Microsoft 365, G Suite, and Salesforce.
Important: Your admin decides who can avail what self-service functionality in the user portal.